SHIPPING & DELIVERY

1. You’ve Found ‘The One’

Order your dress via our e-boutique – the only place where you can purchase an authentic Laure de Sagazan CIVILE dress.

​

2. Welcome to SPECIAL!

It’s official; You’re going to be a Carte Blanche Bride! Anastasia will be in touch within 48 hours to confirm your measurements and wedding details. I am here to help you every step of the way!

 

3. Complete The Look

It’s time to complete your look! You can explore the complementary French designed and made accessories online, or ask Anastasia for some style assistance.

 

4. Handmade in the Heart of Paris

Oui, oui, now the magic happens! Your Laure de Sagazan or Donatelle Godart dress will be handmade in the heart of Paris with well over 100 years' combined couture experience.

 

5. You’re on your way!

Anastasia will be in touch to confirm your delivery address. If it changes in the meantime, please get in touch ASAP so there is no mix up! Send any change requests to anastasia@carteblanchebride.com.au

 

6. Packed & Ready

The most exciting package you’ll ever receive! Your Parcel will be dispatched via Australia Post Express, Platinum Service. We deliver to Australia and New Zealand brides! If you are located elsewhere don’t hesitate to get in touch with anastasia@carteblanchebride.com.au

 

10. Shipping of Your Order

You will receive tracking information from Anastasia so you can track your precious package.

Shipping Australia- and New Zealand-Wide: If you are located within Australia and New Zealand, your gown will be sent via Australia Express Post Platinum Service which takes between 1-3 business days to arrive. You will receive tracking information so you can track your precious package.

​

International Shipping (Outside of Australia)

We offer worldwide delivery – you must e-mail us direct for approval and information on how to order. All international orders are sent via DHL Express or TNT International, which takes between 3 -7 business days to arrive. Our Dispatch team will send you tracking information so you can track your precious package.

​

General Shipping Info

The delivery times provided by this Website are estimates only however, all orders require a minimum of 16 weeks to manufacture and deliver. Carte Blanche Bride will not be held accountable for late deliveries or loss or damage relating to late deliveries.

 

TAXES, DUTIES AND CUSTOMS CHARGES

​

Shipping within Australia: When shipping within Australia, all prices are in Australian dollars and are inclusive of Goods and Services Tax (GST).

All charges must be paid by the customer to ensure your order is released by customs, failure to do so may cause your delivery to be abandoned. We will not be held responsible for any loss or damage caused by the abandonment of your delivery.

We will not be held responsible for any loss or damage caused by the abandonment of your delivery.

​

SHIPPING TO THE REST OF THE WORLD

Orders placed to be shipped to any other Country not listed above are priced in Australian Dollars and are delivered on a Delivery Duties Unpaid (DDU) basis. As these orders are shipped DDU you may be charged duties and taxes by your local customs authority. Duties and taxes are calculated based on what item was ordered, the value and the destination of that order. We are unable to estimate what these charges will be as they are levied by your local customs authority and vary from Country to Country. All charges must be paid by the customer to ensure your order is released by customs, failure to do so may cause your delivery to be abandoned. We will not be held responsible for any loss or damage caused by the abandonment of your delivery.

 

Shipping Information

If you have any questions about shipping you can phone direct on +61(0)36111 0765 or email anastasia@carteblanchebride.com.au.

Shipping Costs

To determine your shipping costs simply add your products to the cart, continue to the checkout to use our handy shipping calculator.

​

ETHICAL MANUFACTURING

 

Top Tier Customer Service | Handmade in Paris, France  |  No Mass Production | Made-to-Order Production

 

Ethical Business & Manufacturing

At Carte Blanche Bride, there is no such thing as success without happy customers and quality product and service. This is as the business own, I am committed to continuing the stellar reputation that Carte Blanche Bride has, and when dealing with so many brides each year – this is crucial.

 

From the beginning I have placed just as much importance on customer experience and customer service as I have to the product itself. Carte Blanche Bride is completely invested in how each woman feels when from phone and e-mail interactions to your showroom appointments. The level of passion and dedication is what drives Carte Blanche Bride.

 

Every product is handmade and finished in France, ensuring exceptional finish and quality. All Carte Blanche designers are committed to being at the forefront of lace and fabric design and manufacturing. The cutters, seamstresses and design and production teams have exceptional experience and skill, particularly with their unique garment construction and luxury delicate fabrics.

 

Carte Blanche Bride does not believe in mass production. Each gown is made to order and even the CIVILE collection is produced on demand. I aim to minimise and reduce waste and environmental impact as much as possible, this includes offsetting all local and international shipping for carbon impact.

 

RETURNS & EXCHANGES

​

Online Jewellery & Accessories Order

• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

• Accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside protective packaging shipping.

• Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

 

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

 

Returns Process: You have 5 days from the date you received your order to return. E-mail anastasia@carteblanchebride.com.au to request returns permission.

 

It is recommended that you organise your return as soon as you know it’s not quite right for you.

​

Standard Made to Order Dresses + CIVILE Collection

As your dress is made especially for you to your dress size range, Carte Blanche Bride is unable to offer returns or exchanges unless in the event of a genuine manufacturing fault. All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard. It is highly recommended you try your dress on as soon as you receive it. In the unlikely circumstance your dress does not fit you, you must contact anastasia@carteblanchebride.com.au within 3 days of receiving your order. If you have lost or gained weight, we recommend contacting Anastasia direct for guidance and an advice to provide to your preferred local seamstress.

 

If for any reason there is a manufacturing fault, postage will be covered by Carte Blanche Bride. You will need to provide updated measurements and images for our production team before the dress is returned. Any dresses being returned to Carte Blanche Bride must be returned in the original packaging. If you wish to cancel your order before locking-in your measurements, a cancellation fee will be applicable. The cancellation fee $300 covers the cost of administration, fabric allocation, pre-production and pattern preparation associated with your order. Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production.

​

Rush Order Dresses + CIVILE Collection

As your wedding date is sooner than the standard time frame it takes to produce a Made-to-Order gown, we are unable to offer returns or exchanges on Priority Made-to-Order bridal items. We do not take responsibility for any adjustments or alterations needed to be made on your gown (unless it is a genuine manufacturing fault). Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production. You will not be subject to any refund.

​

CANCELLATION FEE

If you need to cancel your order in extreme circumstances, you can only do so providing your gown hasn’t begun production. There is a cancellation fee $300AUD to cover the cost of administration, lace allocation, pre-production and pattern preparation associated with your order. You must contact anastasia@carteblanchebride.com.au to discuss the circumstances surrounding the cancellation well in advance of your production date.

​

ALTERATIONS

​

If you have any concerns upon receiving your gown, please contact After Sales anastasia@carteblanchebride.com.au within 3 days of receiving your gown and our team will assess your unique situation. Unfortunately, if your measurements change from what you confirmed with at your lock in date, you are responsible for any alteration fees incurred. Carte Blanche Bride is more than happy to offer advice to take to your seamstress. In the unlikely event of a manufacturing fault, please contact Carte Blanche Bride direct at anastasia@carteblanchebride.com.au . Upon assessment from our team, if a manufacturing fault is found, all costs will be paid by Carte Blanche Bride including shipping. If you decide not to send your dress back to Carte Blanche Bride for any reason, Carte Blanche Bride will no longer be liable.

​

TERMS AND CONDITIONS

​

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. By using www.carteblanchebride.com.au or Carte Blanche Bride (“this Website”), you agree to be bound by the terms of use outlined above and below and also to the provisions of our Privacy Policy. Carte Blanche Bride Pty Ltd (“Carte Blanche Bride”) reserves the right at any time to change or add to this Website, including these terms of use. ABN 76 161 870 944.

​

ORDER ACCEPTANCE POLICY

​

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Carte Blanche Bride reserves the right at any time after receipt of your order to accept or decline your order for any reason. Your items purchased are for personal use only and cannot be used for a commercial purpose. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

 

LIABILITY

Carte Blanche Bride, including our directors, partners, shareholders, employees and other third parties associated with running this Website is not liable to the maximum extent permitted by law to you or anyone else for any loss of income, profit, contracts, goodwill or financial loss or damage without limitation suffered as a result of negligence or otherwise arising in connection with use of this Website or the products sold on it.

 

PRICING

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All countries purchasing will be charged in AUD.

Please keep in mind we are an Australian based business and upon ordering you may be charged an international transaction fee. This is enforced by your bank and we don’t have any control over this fee. It is best to contact your bank if you have any queries.

 

PAYMENT METHODS

Our payment gateway currently accepts VISA, Mastercard, American Express, PayPal and AfterPay.

​

COPYRIGHT AND TRADEMARK NOTICE

​

This Website is owned and operated by Carte Blanche Bride Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Carte Blanche Bride Pty Ltd.

 

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Carte Blanche Bride’s prior written permission.

 

All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.